Shipping Policy
Processing Time:
- Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- We offer standard and express shipping. The available options will be displayed at checkout.
Shipping Costs:
- Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery location. Free shipping is available on orders over ₹1,000.
Delivery Times:
- Standard shipping usually takes 5-7 business days to deliver within India. Express shipping typically takes 2-3 business days. Please note that delivery times may vary based on location and courier service.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
International Shipping:
- Currently, we only ship within India.
Return Policy
Return Eligibility:
- We want you to love your purchase! If you are not satisfied, you can return most items within 15 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with tags attached
Non-Returnable Items:
- For hygiene reasons, we cannot accept returns on earrings and opened beauty products.
Return Process:
- Contact Us: To initiate a return, please contact our customer service team at support@berserk.store with your order number and reason for the return.
- Return Shipping: We will provide you with a return shipping label. Please securely pack the items and send them back to us.
- Refund Processing: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund.
Contact Us
If you have any questions regarding our shipping and return policies, please feel free to reach out to our customer service team at support@berserk.store or +91 7678459922.